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Terms and Conditions

I. General Terms and Conditions

 § 1 Basic Provisions

(1) The following terms and conditions apply to contracts that you enter into with us as the provider (RAVO Flight Systems GmbH) via the website www.ravoflightsystems.de. Unless otherwise agreed, we oppose the inclusion of any terms you may use.

(2) A consumer in the sense of the following regulations is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity that acts in the exercise of their independent professional or commercial activity when concluding a legal transaction.

 

§ 2 Conclusion of the Contract

(1) The subject of the contract is the sale of goods including digital content (data that is created and provided in digital form).

(2) By listing the respective product on our website, we are making you a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the item description.

(3) The contract is concluded via the online shopping cart system as follows:

The goods intended for purchase are placed in the "shopping cart". You can access the "shopping cart" via the corresponding button in the navigation bar and make changes at any time. After clicking the "Checkout" or "Proceed to Order" button (or similar designation) and entering your personal details as well as the payment and shipping conditions, the order details will be displayed to you as an order overview.

If you use an instant payment system (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay) as a payment method, you will either be directed to the order overview page in our online shop or redirected to the website of the provider of the instant payment system. If you are redirected to the respective instant payment system, you will make the appropriate selection or enter your details there. Finally, the order details will be displayed to you on the website of the provider of the instant payment system or after you have been redirected back to our online shop.

Before submitting the order, you have the opportunity to review, change (also via the "back" function of the internet browser) or cancel the details in the order overview.

By submitting the order via the corresponding button ("order with payment obligation", "buy" / "buy now", "order for a fee", "pay" / "pay now" or similar designation), you legally declare your acceptance of the offer, thereby concluding the contract.

(4) Your inquiries regarding the creation of a quote are non-binding for you. We will provide you with a binding offer in text form (e.g. via email), which you can accept within 5 days (unless a different deadline is specified in the respective offer).

(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract is carried out partially automated via email. You must therefore ensure that the email address you have provided to us is correct, that the receipt of the emails is technically ensured, and in particular that it is not blocked by spam filters.

 

§ 3 Usage License for Download Products

(1) The digital content offered is protected by copyright. You will receive a usage license from the respective licensor for each digital content purchased from us. The nature and scope of the usage license are determined by the licensing terms specified in the respective offer.

 

§ 4 Special Agreements on Offered Payment Methods

(1) Payment via SOFORT / Instant Transfer

When selecting the payment method Sofort / Sofortüberweisung, the payment processing is carried out by the payment service provider Sofort GmbH (Theresienhöhe 12, 80339 Munich, Germany; "SOFORT"). Sofort GmbH is a company of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden). A prerequisite for using the payment method via SOFORT is that you have an activated online banking account for this purpose. During the payment process as part of the order, you must authenticate yourself accordingly and confirm the payment instruction to SOFORT. The charge to your bank account occurs immediately after placing the order. Further information about SOFORT can be found athttps://www.klarna.com/sofort/

(2) Payment via "PayPal" / "PayPal Checkout"

When selecting a payment method offered via "PayPal" / "PayPal Checkout", the payment processing is carried out by the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The individual payment methods via "PayPal" will be displayed to you under a correspondingly labelled button on our website as well as in the online ordering process. For payment processing, "PayPal" may use additional payment services; if special payment conditions apply, you will be separately informed about them. Further information about "PayPal" can be found athttps://www.paypal.com/de/webapps/mpp/ua/legalhub-full.

(3) Payment via "Mollie"

When selecting a payment method offered via "Mollie", the payment processing is carried out by the payment service provider Mollie B.V. (Keizersgracht 313, 1016 EE Amsterdam, Netherlands; "Mollie").

The individual payment methods via "Mollie" will be displayed to you under a correspondingly labelled button on our website as well as during the online ordering process. For payment processing, "Mollie" may use additional payment services; if special payment conditions apply, you will be informed of these separately. Further information about "Mollie" can be found athttps://www.mollie.com/de.


§ 5 Right of Retention, Retention of Title

(1) You can only exercise a right of retention to the extent that it concerns claims arising from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.


§ 6 Warranty

(1) The statutory rights of liability for defects exist.

(2) As a consumer, you are requested to check the goods upon delivery for completeness, obvious defects, and transport damage and to inform us and the carrier of any complaints as soon as possible. If you do not comply, this will not affect your statutory warranty rights.

(3) If a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed agreed if you were informed of it before submitting the declaration of contract by us and the deviation was expressly and separately agreed between the contracting parties.


§ 7 Choice of Law, Place of Performance, Jurisdiction

(1) German law applies. For consumers, this choice of law applies only to the extent that it does not deprive them of the protection granted by mandatory provisions of the law of the state of their habitual residence (principle of favourability).

(2) The place of performance for all services arising from our existing business relationships and the place of jurisdiction is our registered office, provided that you are not a consumer, but a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or if your residence or habitual abode is not known at the time the action is brought. The right to call upon a court at another legal place of jurisdiction remains unaffected.

(3) The provisions of the UN Sales Convention do not apply.


§ 8 Accessibility

(1) In accordance with § 14 para. 1 no. 2 in conjunction with Annex 3 no. 1 BFSG, we inform you how our website or our service in electronic commerce meets the accessibility requirements of the relevant regulation (BFSGV). This information can be accessed via a separate, appropriately labelled button (e.g. "Accessibility Statement" or similar designation) on our website and includes, in particular, the following points:

  • a description of the applicable accessibility requirements;
  • a general description of the service in an accessible format;
  • descriptions and explanations necessary for understanding the execution of the service;
  • a description of how the service meets the relevant accessibility requirements.

(2) The contact details of the responsible market surveillance authority are as follows:

MLBF (under construction)

c/o Ministry of Labour, Social Affairs, Health and Equality of Saxony-Anhalt

P.O. Box 39 11 55

39135 Magdeburg

Telephone: 0391 567-4530

E-Mail:MLBF@ms.sachsen-anhalt.de

(3) We may use Artificial Intelligence (AI) and special tools to implement the accessibility requirements on our website. This is intended to take into account a variety of possible disabilities, including visual, auditory, physical, linguistic, cognitive, and neuropsychological impairments. Further details can be found under the separate, appropriately labelled button mentioned in paragraph 1 on our website.

(4) Our website and our service in electronic business transactions are accessible if they are findable, accessible, and usable for people with disabilities in the generally usual manner, without special difficulties and fundamentally without external assistance.

(5) The measures to implement the accessibility requirements include, for example, clearly recognisable font sizes and sufficient colour contrasts, navigability by mouse and keyboard, alternative text for images, subtitles and audio descriptions in videos (as far as videos are embedded on the website), easily readable and understandable language, compatibility with all common screen readers, adaptable display options for different devices (smartphones, tablets, desktop computers, etc.).

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 II. Customer Information

 

1. Identity of the Seller

RAVO Flight Systems GmbH
Fredeburger Str. 47
57368 Lennestadt
Germany
E-Mail: info@ravoflightsystems.de

We are not willing to participate in dispute resolution procedures before consumer arbitration boards.

 

2. Information on the conclusion of the contract

The technical steps to conclude the contract, the conclusion of the contract itself, and the correction options are carried out in accordance with the provisions "Conclusion of the contract" in our General Terms and Conditions (Part I).

 

3. Language of the contract, storage of the contract text

3.1. The language of the contract is German.

3.2. The complete text of the contract is not stored by us. Before submitting the order via the online shopping cart system, the contract data can be printed or saved electronically using the print function of the browser. After receipt of the order by us, the order data, the legally required information for distance selling contracts, and the General Terms and Conditions will be sent to you again by email.

3.3. For inquiries outside the online shopping cart system, you will receive all contract data as part of a binding offer in text form, e.g. by email, which you can print or save electronically.


4. Essential characteristics of the goods or services

The essential characteristics of the goods and/or services can be found in the respective offer.


5. Prices and payment modalities

5.1. The prices listed in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.

5.2. The shipping costs incurred are not included in the purchase price. They can be accessed via a suitably designated button on our website or in the respective offer, will be separately indicated during the ordering process, and are to be borne by you in addition, unless free shipping has been promised.

5.3. If delivery is made to countries outside the European Union, additional costs may arise that are not attributable to us, such as customs duties, taxes, or money transfer fees (transfer or exchange rate fees of the credit institutions), which are to be borne by you.

5.4. Costs incurred for money transfers (transfer or exchange rate fees of the credit institutions) are to be borne by you in cases where delivery is made to an EU member state, but the payment was initiated outside the European Union.

5.5. The payment methods available to you are indicated under a suitably designated button on our website or in the respective offer.

5.6. Unless otherwise stated for the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.


6. Delivery Conditions

6.1. The delivery conditions, delivery date, and any existing delivery restrictions, as well as the conditions for the provision of digital content, can be found under a suitably designated button on our website or in the respective offer.

6.2. As far as you are a consumer, it is legally stipulated that the risk of accidental loss and accidental deterioration of the sold item during shipping only passes to you upon delivery of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or another person designated for the execution of the shipment.


7. Statutory Liability for Defects

Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).

These GTC and customer information have been created by the lawyers of the Händlerbund, who specialise in IT law, and are continuously checked for legal compliance. Händlerbund Management AG guarantees the legal security of the texts and is liable in the event of warnings. You can find more information on this at:https://www.haendlerbund.de/agb-service.

 

last updated: 27.02.2026